{"id":41,"date":"2023-11-21T06:58:02","date_gmt":"2023-11-21T06:58:02","guid":{"rendered":"https:\/\/finestwp.co\/doc\/docs\/global\/support\/"},"modified":"2023-11-30T05:28:05","modified_gmt":"2023-11-30T05:28:05","slug":"support","status":"publish","type":"docs","link":"https:\/\/finestwp.co\/doc\/docs\/global\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">About our support (supports we provide and supports we don&#8217;t)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">We provide Basic Support for:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Responding to questions or problems regarding the theme item and it&#8217;s features.<\/li>\n\n\n\n<li>Fixing bugs and reported issues.<\/li>\n\n\n\n<li>Providing updates to ensure compatibility with new software.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Our Basic support doesn&#8217;t but Premium Support includes:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customization and installation services.<\/li>\n\n\n\n<li>Support for third party software and plug-ins.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Basic Support Check<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Things to consider before seeking support:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Make sure your question is a valid Theme Issue and not a customization request.<\/li>\n\n\n\n<li>Make sure you have read through the documentation and any related video guides before asking support on how to accomplish a task.<\/li>\n\n\n\n<li>Make sure to double-check the theme FAQs.<\/li>\n\n\n\n<li>Try disabling any active plugins to be sure your issue isn&#8217;t any conflict with a plugin. And if it is, this way you can let us know.<\/li>\n\n\n\n<li>If you have customized your theme and now have an issue, back-track to make sure you didn&#8217;t make a mistake. If you have made changes and can&#8217;t find the issue, please provide us with your changelog.<\/li>\n\n\n\n<li>Make sure to state the name of the theme you are having issues with when requesting support via ThemeForest.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Support Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After meeting the basic support check and ensuring it&#8217;s a basic support offered criteria, kindly create a support ticket from here: finestdevs.com\/support<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Or email us at:\u00a0<a href=\"mailto:support@finestdevs.com\" target=\"_blank\" rel=\"noreferrer noopener\">support@finestdevs.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We aim to give you our support as soon as we can and be as customer-friendly as possible, so please be patient and hang on tight till we get back to you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thanks for choosing RedDevs!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Premium Support Check<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your problem criteria doesn&#8217;t meet basic support coverage, you can simply reach out to us, And we will give you a quote to fix your issue, or setup your branding or do your customization. After meeting the premium support check and ensuring it&#8217;s a premium support offered criteria, Please email to:&nbsp;<a href=\"mailto:support@finestdevs.com\" target=\"_blank\" rel=\"noreferrer noopener\">support@finestdevs.com<\/a>&nbsp;with subject &#8220;Premium Support Request&#8221;.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Premium support: We provide premium support for &#8211;<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customization request.<\/li>\n\n\n\n<li>Installation service.<\/li>\n\n\n\n<li>Custom Slider Addition<\/li>\n\n\n\n<li>Custom font generate and setup<\/li>\n\n\n\n<li>Color and Branding customization according to your need<\/li>\n\n\n\n<li>And much more..<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For premium support we will get back to you within 12 hours. Let us save your time alongside saving you from your frustation!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thanks for choosing FinestDevs!<\/p>\n","protected":false},"featured_media":0,"parent":7,"menu_order":4,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-41","docs","type-docs","status-publish","hentry"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/finestwp.co\/doc\/wp-json\/wp\/v2\/docs\/41","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/finestwp.co\/doc\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/finestwp.co\/doc\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/finestwp.co\/doc\/wp-json\/wp\/v2\/comments?post=41"}],"version-history":[{"count":3,"href":"https:\/\/finestwp.co\/doc\/wp-json\/wp\/v2\/docs\/41\/revisions"}],"predecessor-version":[{"id":151,"href":"https:\/\/finestwp.co\/doc\/wp-json\/wp\/v2\/docs\/41\/revisions\/151"}],"up":[{"embeddable":true,"href":"https:\/\/finestwp.co\/doc\/wp-json\/wp\/v2\/docs\/7"}],"prev":[{"title":"Theme Builder","link":"https:\/\/finestwp.co\/doc\/docs\/global\/theme-builder\/","href":"https:\/\/finestwp.co\/doc\/wp-json\/wp\/v2\/docs\/65"}],"wp:attachment":[{"href":"https:\/\/finestwp.co\/doc\/wp-json\/wp\/v2\/media?parent=41"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/finestwp.co\/doc\/wp-json\/wp\/v2\/doc_tag?post=41"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}